Contact
Questions about an order, a material or a piece you are considering? Write to us. A real person in Kyoto reads every message.
Write to us
The fastest way to reach us is email. Include your order number if your question is about an existing order.
hello@shuai-shop.exampleMonday to Friday, 10:00–17:00 JST. Replies within 1–2 business days.
Orders & shipping
Changes to an unshipped order, delivery questions or a damaged parcel. Include your order number (AZ-XXXXXX).
Products
Dimensions, care, materials or help choosing between two pieces. We are happy to measure anything.
Wholesale
We work with a small number of shops and cafés. Write with your location and the range you have in mind.
Press
Images, samples and workshop contacts for editorial requests.