Terms
The short version: we make small runs, we pack carefully, and we answer our email.
Last updated: November 2026.
Orders
Placing an order reserves the pieces in your cart. We review each order and email a secure payment link within one business day. The order is confirmed when payment is received. If a piece sells out before payment, we will email you and offer a refund or an alternative.
Prices and payment
All prices are in US dollars and do not include import duties or local taxes. Payment is collected through the secure link sent by email. We do not ask for card details by email or store them on this site.
Products
Most pieces are made by hand in small batches. Slight differences in glaze, grain, weave and dimensions are normal and are not defects. Product photographs are representative; the piece you receive may vary subtly.
Shipping, returns and duties
Shipping times, rates, duties and the return policy are described in our Shipping & returns page, which forms part of these terms.
Intellectual property
The Shuai Shop name, text and photographs on this site belong to us or the studios we work with. You may share links and short excerpts with credit. Do not use our images for commercial purposes without written permission.
Liability
We are responsible for delivering the piece you ordered in good condition. We are not responsible for delays caused by customs, carriers or events outside our control. Nothing in these terms limits rights you have under applicable consumer law.
Governing law
These terms are governed by the laws of Japan. Any dispute will be handled in the courts of Kyoto, unless mandatory consumer law in your country says otherwise.
Contact
Questions about these terms? Write to hello@shuai-shop.example.