Shipping & returns
Everything leaves Kyoto in recycled board. Here is what to expect after you order.
Rates
Shipping is free worldwide on orders over $75. Orders under $75 ship for a flat $9, regardless of destination. Prices are shown in USD.
Delivery
Orders are packed and shipped from Kyoto within 2–3 business days. Standard international delivery takes 5–10 business days, and remote destinations can take longer. We email a tracking number when your parcel leaves the studio.
Duties and taxes
Prices do not include import duties, VAT or local taxes. These are charged by your country on delivery and are paid by the recipient. If a parcel is refused because of duties, we can refund the order minus the original shipping cost once it returns to us.
Returns
We accept returns within 30 days of delivery. Pieces must be unused and in their original packaging. Email hello@shuai-shop.example with your order number before sending anything back.
Return shipping is paid by the customer unless the piece arrived damaged or we sent the wrong item. Refunds are issued to the original payment method within 5 business days of receiving the return.
Damaged or missing
If a parcel arrives damaged, send a photo of the box and the piece within 7 days of delivery. We will replace it or refund it, whichever you prefer. If tracking shows delivery but the parcel is missing, contact us and we will open a case with the carrier.
Questions about a specific order? Include the order number (AZ-XXXXXX) in your email so we can find it faster.